Editorial Complaints Policy

At Ecig Vape Online Magazine, we strive to maintain the highest editorial standards and provide accurate, reliable, and engaging content to our readers. We value your feedback and take any complaints or concerns seriously. This Editorial Complaints Policy outlines our approach to handling editorial complaints and explains the steps you can take if you have a complaint regarding our content.

1.Scope of Complaints:

This policy applies to complaints specifically related to the editorial content published on Ecig Vape Online Magazine’s website, including articles, blog posts, reviews, and other written materials.

2.Complaint Process:

a. Submission: If you have a complaint regarding our editorial content, please submit your complaint in writing to [email protected]. Provide a detailed description of the issue, including the specific article or content in question, the date of publication, and the reasons for your complaint.

b. Acknowledgment: Upon receiving your complaint, we will acknowledge the receipt within [timeframe] and provide you with a reference number for future correspondence.

c. Review and Investigation: Our editorial team will thoroughly review and investigate your complaint. This may involve consulting relevant sources, contacting the author or contributors, and assessing the accuracy and fairness of the content in question.

d. Response: We will aim to provide you with a written response to your complaint within [timeframe], outlining the findings of our investigation and any actions taken or proposed.

3.Resolution:

a. Corrections and Clarifications: If we find that an error or inaccuracy has been made in our content, we will promptly correct it and issue an update or clarification where necessary. Corrections will be clearly marked and prominently displayed on the respective article or content.

b. Editorial Disputes: If your complaint involves an editorial dispute, such as a difference in opinion, interpretation, or subjective matter, we will provide a detailed explanation of our editorial process and the factors influencing our content. While we may not always be able to satisfy every reader’s perspective, we will strive to address your concerns and engage in constructive dialogue.

4.Appeals:

If you are not satisfied with our initial response, you may request a further review of your complaint by submitting an appeal in writing to [email protected]. Please include the reference number provided in our initial response and any additional information or evidence supporting your appeal. We will acknowledge the receipt of your appeal within [timeframe] and provide a final response within [timeframe].

5.Confidentiality and Privacy:

We will treat your complaint and personal information with the utmost confidentiality and privacy, adhering to applicable data protection laws. Your personal information will only be used for the purposes of addressing your complaint and will not be disclosed to third parties without your consent, unless required by law.

6.Good Faith:

We expect all complaints to be made in good faith and based on genuine concerns regarding our editorial content. We reserve the right to reject complaints that are frivolous, vexatious, or made with malicious intent.

7.External Resources:

If you are not satisfied with our handling of your complaint, you may seek assistance from external resources, such as relevant industry ombudsman, press councils, or regulatory bodies, depending on the jurisdiction applicable to our publication.

Date: 20 june 2023